VICTIM SERVICES REPRESENTATIVE II

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Sep 06, 2018
Full Time Human and Social Services
  • Salary: $43,399.68 - $56,851.68 Annually

Job Description



LOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE


Departmental Promotional Opportunity
(Restricted to permanent employees of the Los Angeles County District Attorney's Office who have successfully completed their initial probationary period.)

REBULLETIN INFORMATION
This announcement is a rebulletin to update the exam content. Persons who have already applied within the last six months need not reapply, but may submit additional information by the last day of filing. The information must include your name, the correct examination title, and number.

EXAM NUMBER
A1566C

FILING INFORMATION
Open Continuous:
The filing period will begin Friday, April 1, 2016 and will remain open until the needs of the department are met and may close at anytime without notice.

POSITION INFORMATION
This position reports to a Supervising Victim Services Representative (VSR) within the Bureau of Victim Services (BVS) and is responsible for assisting victims and witnesses of crimes in obtaining various government mandated services (Direct Services Division); and determining victim compensation benefits for crime-related financial losses through the California Victim Compensation Fund (Claims Verification Division).

Essential Job Functions

DIRECT SERVICES DIVISION ESSENTIAL DUTIES:
  • Provides all mandated and optional comprehensive direct services pursuant to the Penal Code.
  • Acts as the on-site BVS lead representative to deliver services and implement the Bureau's mission, goals, and objectives.
  • Interviews victims, witnesses, and their family members to assess service needs, urgency of service delivery, and applicable compensation benefits. Devise a plan to address service needs and make appropriate referrals.
  • Obtains police report and related documents to show qualifying crime occurred.
  • Provides emergency assistance and crisis intervention, including emergency funds, food, shelter, clothing, medical and mental health referrals, and funeral and burial assistance.
  • Conducts follow-up services to ensure the personal safety concerns and needs of victims and witnesses are addressed: provides assistance with relocation, transportation, home security, restitution orders, and court protective orders.Assists victims and witnesses in obtaining information of offender release or change in custody status.
  • Documents services and activities performed in the BVS Lotus Notes database.
  • Prepares correspondence to facilitate communications with victims and witnesses and to coordinate services delivery with criminal justice and community-based service partners.
  • Provides compensation filing assistance (e.g., reimbursement for relocation, medical and dental expenses, loss income or wages, funeral costs, crime scene clean-up, and job rehabilitation) in compliance with California Victim Compensation Program (CalVCP) eligibility and benefit rules and regulations.
  • Serves as a liaison between victims and witnesses and deputy district attorneys and law enforcement officers (e.g., deputy sheriffs, police, probation, parole, and judicial officers) to promote victims' rights, services, safety, and well-being.
  • Provides investigative updates, court support, criminal and juvenile justice orientation, case status updates, post sentencing notifications, safe waiting areas, and victim impact statement assistance for victims, witnesses, and their families.
  • Conducts field visits to facilitate victim services delivery, provide compensation filing assistance, and follow-up services.
  • Assists with mentoring other Victim Services Representatives.Trains, directs, and reviews the work of volunteers, student workers, and interns.
  • Communicates with employers and creditors to mitigate crime-related collateral consequences of victimization and/or participation in the criminal justice process.
  • Conducts presentations for community groups, schools, and public service agencies on available BVS services and victim compensation through CalVCP.
  • Participates and attends multi-disciplinary committees, inter-agency meetings, and other collaborative efforts as a representative of BVS and victims' rights and services.
  • Attends community events, fairs, and meetings to raise awareness about victims' rights and services and promotes interagency services for victims.
  • Conducts cross training for criminal justice personnel, government, and community-based service providers and agencies about victims' rights and services.
CLAIMS VERIFICATION DIVISION ESSENTIAL DUTIES:
  • Reviews, evaluates, and verifies victim compensation claims submitted to the BVS Claims Verification Unit (CVU).
  • Determines and verifies each claimant's eligibility for CalVCP compensation benefits, reimbursement, and other applicable benefits in compliance with laws, rules, regulations, and policies established by the CalVCP and BVS.
  • Sends notification letters to claimants and service providers to inform of decision or to request additional information.
  • Reviews claims applications and documents for accuracy, compliance and completeness.Interprets and applies relevant CalVCP criteria, rules, and regulations.
  • Contacts victims, BVS Direct Services VSRs, law enforcement agencies, providers, insurance companies, and others to secure necessary documentation to process claim.
  • Utilizes the State automated case management system California Compensation and Restitution System (CaRES) to determine the benefit amount to be paid on each claim. Documents all actions taken in the CaRES system.
  • Assists in mentoring other VSRs.
  • Conducts presentations for community groups, schools, and public service agencies on victim compensation through CalVCP.
  • Participates and attends multi-disciplinary committees, inter-agency meetings, and other collaborative efforts as a representative of BVS and victims' rights and services.
  • Attends community events, fairs, and meetings to raise awareness about victim compensation and promote interagency services for victims.
  • Conducts cross training for criminal justice personnel, government, and community-based service providers and agencies about compensation for victims and their families.

Requirements
SELECTION REQUIREMENTS:
One year experience As a Victim Services Representative (VSR) I*in the service of the Los Angeles District Attorney's Office assisting victims of crimes in applying for available services.
*To qualify, employees must have the status in the class of VSR I by holding the payroll title in the service of the County of Los Angeles for the required time. NO OUT OF CLASS EXPERIENCE WILL BE ACCEPTED.

Additional Information

Location and Shift Requirements: Applicants must be willing and able to work in ANY AREA of Los Angeles County and on ANY SHIFT (e.g., evenings, nights, weekends, etc.).

Withhold Information: Permanent employees who hold the payroll title of VSR I may file for this examination if they are within (6) months of meeting the experience requirements by the last day of filing. However, the names of such employees will be withheld from the eligible register until the required experience is fully met.

Licenses:A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Appointees may be required to travel when needed to carry out job-related essential functions.

Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

Examination Content: This examination will consists of two (2) parts:

1. A Rating from Record weighted 50%. The Rating from Record will evaluate your relevant work experience as noted on your online application.

Candidates must achieve a passing score of 70% or higher on the Rating from Record in order to proceed to the Appraisal of Promotability portion of the Exam.

2. An Appraisal of Promotability (AP) weighted 50%. The AP will evaluate the candidate's general preparedness to perform the duties of the position, work skills, interpersonal and public relations skills, dependability, ability to manage stress, and organizational skills.

Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the eligible register.

Retake Information: No person may compete in this examination more than once every 12 months.

Vacancy Information: The resulting eligible register for this examination will be used to fill vacancies in the District Attorney's Office.

Eligibility Information: The names of candidates receiving a passing grade on the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation.

APPLICATION AND FILING INFORMATION:
Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site.

APPLICATION MUST BE FILED ONLINE ONLY. APPLICATIONS WILL NOT BE ACCEPTED BY MAIL, FAX, OR IN PERSON.

Applications must be filed online only. We must receive your application by 5:00 pm, PST, on or before the last day of filing; and additional documents, if any, at the time of filing or within fifteen (15) calendar days from application submission via email or fax to exams@da.lacounty.gov or (213) 633-0904. Please include the exam title and exam number.

On the online application, under the Work Experience section, the only experience you need to briefly describe is your experience as a Victim Services Representative I. Please provide complete information, including the date you were hired, the hours worked per week, and salary information.

All application information is subject to verification. We may reject or deem your application incomplete at any time during the selection process.

SOCIAL SECURITY NUMBER: All applications must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000000000, 111111111, etc.) will result in an automatic rejection of your application.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

Available Shift: Any
Available Area: Any
Department Contact Name: Karen Ramirez
Department Contact Phone: (213) 257-2700
Department Contact Email: exams@da.lacounty.gov
ADA Coordinator Phone: (213) 257-2700
California Relay Services Phone: (800) 735-2929
Teletype Phone: (800) 735-2929


Closing Date/Time: Continuous