Senior Quality Manager

  • BART
  • Oakland, California
  • Apr 18, 2019
Full Time Administration and Management

Job Description

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting over 400,000 daily riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.


Maintenance and Engineering - Quality Assurance

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2019 current employee cost $147.14 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Pay Rate

(Minimum) $121,196 - 187,856 (Maximum) Annually (Pay Band 10)

Posted Date

January 29, 2019

Closing Date

Open Until Filled

Reports To

Assistant Chief Maintenance and Engineering Officer

Days Off

As Assigned

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

Under general direction, plans, directs and manages and oversees the activities, operations and projects of the Quality Assurance and Documentation divisions within the Maintenance and Engineering (M&E) Department; acts as the primary liaison and subject matter expert on quality assurance practices; performs project reviews and assessments; oversees administration of systemwide document control and configuration management processes; coordinates activities with other divisions, outside agencies and the general public; provides highly responsible and complex staff assistance to the Assistant Chief Maintenance & Engineering Officer; and performs related duties as assigned.
The ideal candidate will demonstrate the following beyond the minimum qualifications:
Knowledge of ISO-9000, ISO-55000, Asset Management
Knowledge of continuous improvement principles
Knowledge of Maintenance best practices
Knowledge of CMMS and RCM
Experience with the implementation and sustainability of a Quality Assurance program that achieved targeted results
Experience with developing and improving quality assurance products
Experience with developing metrics pertaining to Quality Assurance programs
Experience with project reporting and data management
Experience with the formulation of Quality control policies that establish Quality standards
Comprehensive knowledge of project and program management processes and best practices
Demonstrated proven leadership skills and ability

Essential Job Functions

Assumes management responsibility for assigned services and activities of the Quality Assurance Division within the M&E Department, responsible for on-going systemwide support of quality assurance activities. Leads the effort to obtain ISO-9001 Certification for the M&E Department and ensure certification is continually evaluated and achieved; aligns M&E's Quality Program with other departments within the District. Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures. Provides direction on the BART Quality Management System (QMS), including the development of quality assurance procedures and preparation and implementation of quality management plans; manages the performance of scheduled quality audits of BART personnel, contractors, and subconsultants. Develops quality assurance training modules, conducts outreach and makes presentations regarding quality assurance activities; educates the organization on the value and benefits of applying the quality program throughout M&E; expands quality program throughout the District. Develops, maintains, and posts metrics on quality activities, including all findings and resolutions to mitigate reoccurrence (for example, from California Public Utilities Commission or BART System Safety); maintains a Lessons Learned database for M&E (including eBART, Warm Springs and Silicon Valley extensions). Manages the Documentation Division, including the implementation of the document control and configuration management processes; gathers rules and system requirements to develop and execute a configuration control plan as well as to implement a document control plan systemwide. Educates and influences various M&E divisions in how to apply quality activities and principles to their everyday tasks automatically. Manages quality oversight for Core Capacity, Measure RR and other Capital Projects, including the review of design/construction submittals for compliance with BART QMS and contract requirements. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels. Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to community programs, policies and procedures as appropriate. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of quality management.

Minimum Qualifications

A Bachelor's degree in business administration, public administration, or a closely related field from an accredited college or university.
Five (5) years of (full-time equivalent) verifiable quality assurance experience which must have included at least two (2) years of management experience.
Additional experience as outlined above may be substituted for the education on a year-for-year basis. A college degree is preferred.
Knowledge of:
  • Operational characteristics, services and activities of a comprehensive quality management program.
  • Operational characteristics, services and activities of a technical documentation control program.
  • ISO-9001 quality management systems standards.
  • ISO-55000 asset management standards.
  • Rules, regulations, standards and codes of technical documentation creation and control.
  • Principles and practices of budget preparation and administration.
  • Principles and practices of quality assurance inspection, testing and record keeping. - Principles and practices of program development and administration.
  • Principles and procedures of contract administration.
  • Principles and practices of continuous improvement.
Skill in:
  • Planning, organizing, implementing and evaluating quality assurance programs.
  • Overseeing and participating in the management of a comprehensive technical document control program.
  • Analyzing computer quality assurance issues; evaluating alternatives and developing recommendations.
  • Implementing and sustaining a quality assurance program that achieves targeted results.
  • Participating in the development and administration of division goals, objectives, and procedures.
  • Researching, analyzing and evaluating new service delivery methods and techniques.
  • Overseeing, directing and coordinating the work of lower level staff.
  • Evaluating technical documentation project requirements.

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

External applicants may only apply online, at  Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.   

Current employees are strongly encouraged to apply online, either at, or on WebBART.  Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. 

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at

Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.


When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at for assistance.

To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at , between the hours of 8:15am - 5:00pm, Monday- Friday.