HOMELESS OUTREACH CASE MANAGER - Dept. Services Aide IV (Part Time Level 19)

  • City of Huntington Beach, CA
  • Huntington Beach, California
  • May 01, 2019
Temporary Human and Social Services Public Health
  • Salary: $19.57 - $24.25 Hourly

Job Description

UPDATED: April 30, 2019 11:32 AM

City of Huntington Beach is seeking a Homeless Outreach Worker to perform outreach and case management to individuals deemed homeless residents of Huntington Beach, to provide intervention services, assist in obtaining resources from community organizations and government agencies. The primary initial focus of this assignment will be coordinating housing options with local rental professionals. General support of the City's Homeless Operations including, but not limited to, data analysis, analytical support, and report writing related to supporting the police department and City. This is a part-time position, requiring approximately 15-24 hours per week, between 8:00 am and 5:00 pm, Monday-Friday.

The Ideal Candidate will possess computer skills, strong oral communication skills, interpersonal skills, and have the ability to establish and maintain positive working relationships and work effectively with persons of diverse ethnic, social and economic backgrounds and knowledge of working with governmental service organizations, non-profit and faith based community organizations. The position will perform case management and intervention services to Huntington Beach residents.The ideal candidate will have case management experience with a housing search emphasis. The position requires independent judgment and skillful application of paraprofessional consulting. 

Note : This recruitment may close at any time, and will close when the hiring manager determines that enough qualified applications have been received. 
This is a Non-Perm, Part-Time position.

Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice.  Further restrictions apply to CalPERS Retired Annuitants.
Examples of Essential Duties
This position serves as a liaison and advocate for assigned clientele as appropriate and needed.
  • Establish and maintain effective and positive working relationships with clientele to provide paraprofessional counseling and case management services.
  • Develop and maintain relationships with various public and private service agencies, community groups, and the faith-based community to obtain services for clients and stay abreast of new trends and practices in community outreach.  Assess client needs and characteristics; identify short-term and long-term needs, provide resources and referrals based on client needs and coordinate service delivery plans.
  • Assist police personnel in non-enforcement situations involving homeless clients and obtain appropriate care for clients; assist safety personnel with non-psychiatric emergencies such as transporting clients to substance abuse treatment, may interface with hospital personnel regarding emergency services and recuperative care for homeless.
  • Position includes operation of a variety of office equipment including computer, keyboard, printer, calculator, copier, facsimile or scanning machine; may perform some of the more complex specific functional duties relative to the area of assignment; performs related duties and responsibilities as required.

The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes; coursework in psychology, counseling, human services, social science, social work or a related field. 
Knowledge of: Knowledge of the principles and techniques of interviewing and paraprofessional counseling.  Knowledge of social services programs and providers available; and networking approaches to identify client relevant support services.  Skill in social perceptiveness and service orientation.  Skill in communicating effectively in both orally and in writing.  Skill in critical thinking, problem solving and conflict management.   
Ability to: Ability to establish and maintain positive working relationships; ability to communicate effectively with persons displaying psychological and substance-induced behaviors such as depression, anger and confusion.  Ability to communicate orally and sufficiently to secure information from clients, convey information on services available and to make effective referrals to services needed.  Ability to operate a computer; document and record information electronically and in written format; maintain reports, logs and files and database; write clean and concise reports. 
Education and Experience : Bachelor's degree (preferred) or equivalent in psychology, counseling, human services, social sciences, social work or a related field and the equivalent of three years of applicable work experience.

License:   Possession of a valid Class C California Driver license and an acceptable driving record.  Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.
  • An official City of Huntington Beach on-line job application must be filled out in its entirety.
  • All applications will be closely reviewed for relevant experience, education, and training. Candidates best meeting the needs of the department will be invited to a writing exercise and/or oral interview (weighted 100%).
  • Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc.
  • Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.

Please Note:  Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application.

Physical Tasks & Environmental Conditions

The position requires going into the field and interacting with the homeless to collect data.  However, all encounters with the homeless will be accompanied by a sworn police officer.


Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.

Illegal use or possession of drugs
The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions:
  • Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment.
  • Any adult use or possession of marijuana within one year prior to application for employment.
  • Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment.
  • Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field.
  • Any adult manufacture or cultivation of a drug or illegal substance.
  • Failure to divulge to the Department any information about personal illegal use or possession of drugs.
  • Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected.
  • The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification:
    • Any illegal use or possession of a drug as a juvenile.
    • Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.)
    • Any illegal or unauthorized use of prescription medications.

Motor Vehicle Operations
  • Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included.
  • Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application.
  • A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs.

  • Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application.
  • Conviction for two or more misdemeanor offenses under California law as an adult.
  • Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.)
  • Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.)
  • Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft.
  • Admission(s) of any act of domestic violence as defined by law, committed as an adult.
  • Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts.
  • Having any outstanding warrant of arrest at time of application.
  • Conviction of a felony under Federal or California Law.

  • Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies.
  • Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating.

  • Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone.
  • This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy.

Body Art
  • Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to:
    • Tongue splitting or piercing.
    • The complete or transdermal implantation of any material other than hair replacement.
    • Abnormal shaping of the ears, eyes, nose or teeth.
    • Branding or scarification.

Work Traits
  • Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations.
  • Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult.
  • Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement.
  • Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability.
  • Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation.
  • Having been disciplined by any employer as an adult for fighting in the workplace.


Public Employee Disaster Service Worker:  In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.