Position Information Nature of work:
The primary function of an Office Assistant III is to be a lead worker, give direction and review the work of a group of office assistants while performing the same duties as the office assistants. This position requires the exercise of independent judgment to select proper work methods and procedures; evaluates, recommends and implements changes to work methods and procedures as well as the application of technical skills and knowledge of detailed or specialized activities related to the department.Typical duties of an Office Assistant III include:
Prioritize and assign day-to-day work; provide coaching and guidance on job responsibilities and technical skills; offer specific technical training to staff as necessary; assist staff in identifying and resolving difficult and complex office issues; step in to cover the tasks assigned to staff who are absent; enter reports, cases, eligibility information and other data into computer systems; access and locate information for customers, staff, authorized agencies and others; conduct specific projects related to the department; obtain and/or provide information from other organizations, summarize such information and prepare recommendations.Controversial Issues:
As an Office Assistant III, you may encounter customers who are emotionally charged; customers that have substance dependence, mental health, trauma or domestic violence history. You may be assisting customers whose values may conflict with your own values. An Office Assistant III must be able to accept customers' differences and interact with them in a non-judgmental manner.Ideal Candidate:
The ideal candidate effectively uses tact, patience and courtesy in dealing with those contacted in the course of the work; accepts criticism and deals calmly and effectively with high stress situations; provides lead guidance, coordination, prioritization, training and review of the work of the assigned staff and instructs staff in work procedures; communicates effectively orally and in writing; works cooperatively as part of a team and with community partners and other Counties' agencies; listens attentively and understands oral information provided; prioritizes, plans and organizes one's own work.
Under limited supervision, the Office Assistant III performs highly responsible, specialized, and technical office support activities; explains rules, policies, and operations related to department records, programs, and services; may serve as a lead-worker and provide training and work assignments to a group of office support staff; may conduct initial application screening interview and initiate cases through automated systems; and performs related work as required.
The Office Assistant III is the advanced journey level in the Office Assistant series. Incumbents either act as lead-worker to a group of office support staff, perform applicant screening in addition to other primary responsibilities, or exercise a detailed subject matter knowledge of a specific and complex program area or specialized record keeping system. The Office Assistant III may have primary responsibility for other advanced clerical functions, and screening duties represent a less significant portion of the overall responsibilities of the position.Minimum Qualifications
Two (2) years of full-time experience performing clerical duties in an office environment, including one (1) year at the journey level.
While the above requirements outline the minimum qualifications, applicants may be further evaluated for qualifications beyond those listed. Those applicants that are determined to be most highly qualified will be invited to participate in the next step of the selection process.Supplemental Information ADDITIONAL INFORMATION
As a condition of employment Tehama County Social Services will require:
- A valid driver's license will be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
- Proof of ability to work in the United States
- Pre-employment drug testing and physical
- Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
- This position requires the ability to speak, read and write Spanish in addition to English. Candidates who have not passed the exam previously must take and pass the Merit System ServicesSpanish proficiency examination.
If you would like to request Veteran's preference points as part of the application packet, please attach a copy of your DD-214 form to your application.EXAMINATION INFORMATION
If supplemental questions are included as a part of this job bulletin, applicants may be rated based upon their responses to the supplemental questions. If rated, only those that are determined to be highly qualified will be invited to participate in the next step of the selection process.SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at firstname.lastname@example.org or 916-323-2362 upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.ABOUT TEHAMA COUNTY
Beautiful Tehama County is in the heart of northern California, midway between Sacramento and the Oregon border. Based on the shores of the Sacramento River and in the shadows of Mount Lassen, Tehama County boasts some of the lowest housing costs in California along with short commute times to work. The County is home to a myriad of recreational activities.
Closing Date/Time: 7/10/2019 11:59 PM Pacific